Terms of booking

1 Booking process

The advertising of events on our website constitutes an "invitation to treat"; and your submission of a booking request for an event constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to attend an event, you will need to take the following steps: (i) you must select the relevant event; (ii) if you are a new customer, you must then create an account with us; if you are an existing customer, you may enter your existing login details or create a new account; (iii) you must select the tickets you wish to book and complete the booking; (iv) you must confirm your order and your consent to these online booking terms; (v) if payment is required you will be transferred to our secure payment page; (vi) if no payment is required or you have completed payment online, we will send you a booking confirmation (at which point your booking will become a binding contract) else if you have opted to pay offline (e.g. by cheque or BACS) we will send you an acknowledgement of your order which will not be secured until payment has been received by us at which time a booking confirmation will be sent out.

We will not file a copy of these online booking terms specifically in relation to your booking. We may update the version of these online booking terms on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these online booking terms for your records.

The only language in which we provide these online booking terms is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking through the booking summary page. You may correct those input errors before placing your order by clicking the 'edit booking' link and changing any individual booking or clicking the 'delete booking' link to remove a booking in its entirety.

2 The events

A full description of the events and tickets to the events can be found on the relevant event description page from where your booking was initiated.

3 Price and payment

Prices for events are quoted on our website. However, it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our online booking procedures so that an event's correct price will be stated when you pay for the event.

If required then payment must be made in full upon the submission of your booking request except where the option to pay a deposit towards your booking is offered on our website in which case payment must be received from you prior to the start of the event. We may withhold and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

Payment may be made by any method detailed on the secure payment page found on the website from time to time.

Prices are liable to change at any time, but changes will not affect contracts which have come into force.

4 Warranties

We warrant that the services provided under these online booking terms will be provided with reasonable skill and care.

You warrant and represent to us that:

  1. you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these online booking terms;
  2. the information provided in or in connection with your booking request is accurate and complete;
  3. you will be able to attend the event at the time and in the place advertised;

5 Venues and dates

Where we have a valid reason to do so, we may change event dates and venues by giving reasonable notice of the change to you.

6 Your rights of cancellation

Without prejudice to the statutory right of cancellation detailed in Section 7, you may cancel an event booking by either telephone or email at the contact details given on the website. Your notice of cancellation must be actually received by us on or before the start date of the relevant event. Cancellation fees may be charged in which case they will be detailed on the event website.

7 "Cooling off" period

This Section 7 applies if and only if you contract with us under these online booking terms as a consumer.

You may cancel an event booking at any time within 7 working days following the conclusion of the contract in accordance with Section 1 of these online booking terms, providing that the event has not actually commenced during that period.

In order to cancel a contract on this basis, you must inform us by writing to the contact details given on the event description page.

8 Consumer rights

Nothing in these online booking terms affects any consumer's statutory rights.

9 Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

10 Limitations of liability

Nothing in these online booking terms will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.

Subject to this, we will not be liable for any business losses (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time), or for any losses arising out of a force majeure event.

In addition, if you are a business customer, our liability in connection with any event booked through our website is strictly limited to the of the price of the relevant event.

11 Force majeure

In this Section and Section 10, "force majeure event" means any event which is beyond our reasonable control.

Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms and conditions, those obligations will be suspended for the duration of the force majeure event.

12 Business customer indemnity

This Section 12 applies if and only if you contract with us under these online booking terms in the course of a business.

You hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these online booking terms.

13 General terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these online booking terms may only be varied by an instrument in writing signed by both you and us. We may revise these online booking terms from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these online booking terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these online booking terms, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these online booking terms.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these online booking terms. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these online booking terms, at any time – providing, where you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these online booking terms.

Each contract under these online booking terms is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section 10: these online booking terms contain the entire agreement and understanding of the parties in relation to events booked on our website, and supersede all previous agreements and understandings between the parties in relation to events booked on our website our website; and each party acknowledges that no representations not expressly contained in these online booking terms have been made by or on behalf of the other party in relation to the booking of events on our website.

These online booking terms will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these online booking terms.