Frequently asked questions

Features


Credits

Do my unused credits expire?


No, purchased credits do not expire, once you have paid for them they are yours to use in the system.





Payment Processing

Can you take online payments for me?


No, we ask our customers to have their own payment gateway. This ensures that all monies paid are immediately in your control. If you allow a third party to accept payments on your behalf, you run the risk of never receiving any money at all. As event tickets are purchased online by your attendees, our event management software processes each sale through your preferred payment gateway provider like SagePay and Barclaycard. They will charge you the rate you have negotiated with them, typically between 2-4% of the ticket value. For customers using Paypal expect to be charged 3.4% of the ticket value +20p for this service depending on volume sizes.




What payment gatesways do you support?


Currently we support: Stripe SagePay WorldPay BarclayCard ePDQ PayPal Standard PayPal Pro Nochex We will add additional payment processors at no cost to our customers upon request and guarantee they will be live 2-4 weeks after the date of the initial request.





General

Do you have tiered pricing?


No. All features within EventHQ are available to every customer. You will not have to upgrade to use everything you see on this site. regardless of the size of your event or number of users.




Do I need to sign a contract?


There's no contract. If you want to stop using EventHQ then just stop. There are no contracts or long term commitments involved in using EventHQ. You can simply stop using the software at any time.




What other fees are there?


We don't charge any other fees than the stated per credit pricing.




Do I need to pay anything now?


No. EventHQ is free to start using. We also give you 25 free credits so you can start taking bookings immediately. The system has a test mode so you can fully test the system out without it costing you anything.




How secure is EventHQ?


EventHQ is PCI compliant and our sie is protected by credit card grade SSL encryption.





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